Privacy Policy

01Who this policy covers

This policy describes the information handled through the Riddhi Control Systems website and its enquiry channels. Contact us using the details below for questions about your information.

02Information you choose to share

When you request a quote or contact us, you may provide your name, phone number, email address, company name, product interest and project requirements. The fields depend on the form you use.

Please share only information needed for your enquiry. Do not include passwords, payment-card details, identity documents or confidential technical information in general website forms.

03What happens when you send an enquiry

The current enquiry and quote forms prepare a message and open WhatsApp. Review the message and send it in WhatsApp to contact our team. Opening the form or clicking its button alone does not guarantee that we have received the enquiry.

The details are included in a link passed to WhatsApp and may be handled by that service and your browser. Email and telephone links open your chosen email or calling application. These providers have their own privacy practices.

04Browsing information and analytics

Our website includes Google Analytics to understand visits, page usage and general engagement. Depending on browser settings and the analytics configuration, Google may process online identifiers, device and browser information, referral information and approximate location derived from connection information.

The enquiry code does not deliberately send names, phone numbers or message text as custom analytics events. Avoid putting personal information into page URLs. Hosting and infrastructure providers may also process technical request information to deliver and protect the site.

05Why information is used

We use information you send to respond to enquiries, discuss technical requirements, prepare quotations, communicate about orders and provide requested support.

Website usage information helps us understand which pages are useful and improve navigation and content.

06Services involved in processing

Our website is hosted on Vercel. Google provides analytics; loading this service can involve a connection from your browser to their servers. WhatsApp handles messages sent through its platform, and email providers handle email correspondence.

Information may be processed outside India by these providers. Their published privacy terms explain their own processing. Relevant project details may also need to be shared with service providers involved in an agreed order, or disclosed when required by applicable law.

Provider notices: Vercel, Google, WhatsApp.

07Storage, retention and security

The website uses a fixed light appearance without storing a theme preference. Analytics can use cookies and similar identifiers; see the Cookie Policy for details and controls.

Enquiry and order information may remain in the communication channels and business records used to handle your request. How long it is needed depends on follow-up, support, accounting and applicable legal requirements; this website does not specify a universal retention period.

No online service can guarantee absolute security. If you believe you have shared sensitive information unintentionally, contact us promptly.

08Your choices and requests

You can choose not to submit an enquiry, clear browser storage, restrict cookies or use Google's Analytics opt-out tool. Some browser controls may affect website preferences or third-party services.

Contact us to request access to, correction of or deletion of information you have provided, or to raise a privacy concern. We may need to verify the request and retain information where required for an existing transaction or by law. Available rights depend on the law that applies to your circumstances.

09Children and policy updates

The website is intended for industrial and business enquiries, not services directed at children. If a child has provided personal information, a parent or guardian can contact us for assistance.

We may revise this policy as website features or information practices change. The date above identifies the latest update.